Returns & Damage Claims

This page explains how CRYSTALWHOLESALECHINA.COM handles damage claims, quality issue support, replacements, reshipments, and non-quality returns for wholesale crystal orders.

Damage or Quality Issues

Damage or quality issues must be reported within 7 days after delivery. Photos or videos are required for damage or quality claims.

Replacement or Reshipment

For confirmed quality problems, the seller covers replacement or reshipment support. The exact solution depends on the product issue, order details, and available stock.

Non-Quality Returns

If the customer simply dislikes the product and there is no quality issue, the customer pays a 20% fee and return shipping. Returned products must remain in resellable condition.

Custom Products

Custom products are confirmed one-on-one before production or shipment and are non-returnable unless there is a confirmed quality problem.