Shipping & Returns
This page explains shipping, delivery time, damage claims, quality issue support, and return rules for wholesale crystal orders from CRYSTALWHOLESALECHINA.COM.
Shipping
- Orders over US$200 include free shipping.
- Most orders are delivered within 3?7 business days after shipment.
- Tracking information is provided after the order is shipped.
- Large-volume buyers can contact us on WhatsApp for packing and shipping support.
Damage or Quality Issues
- Damage or quality issues must be reported within 7 days after delivery.
- Photos or videos are required for damage or quality claims.
- For confirmed quality problems, we can provide support such as replacement or reshipment.
Returns
- For non-quality returns, the buyer may need to pay a 20% fee and return shipping cost.
- Custom products are not returnable unless there is a quality issue.
Custom Products
Custom product details are confirmed one-on-one before production or shipment. Custom products are not returnable unless there is a quality issue.
Need Help?
Contact us if you have questions about shipping, damaged items, quality issues, or large-volume crystal orders.
For more order questions, visit our Wholesale Crystal FAQ.