Shipping & Returns
Shipping, Returns & Order Support
Review the confirmed processing, delivery, cancellation, return and order-issue arrangements before placing an order. Custom and special-production timelines are confirmed separately.
Order issue deadline
Contact the team within 7 days after delivery if an item is damaged, missing, incorrect or affected by another suspected quality issue.
1–3
Business Days Processing
USD 200+
Free Shipping
3–7
Business Days After Shipment
7 Days
Report Order Issues
01
Shipping Information
Processing Time
Regular orders are generally processed within 1–3 business days before shipment.
Free Shipping
Orders of USD 200 or more qualify for free shipping.
Delivery Time
Estimated delivery is typically 3–7 business days after shipment.
Shipping Method
The shipping method depends on the destination, order size, packed weight and available service.
Shipping Methods
FedEx, USPS, UPS, DHL, SF Express air shipping and other suitable international services may be used. The final method is selected for the actual destination, order size and weight.
Custom and Special Orders
Custom products, special production, bulk orders and freight shipments have separately confirmed processing and shipping timelines.
02
Returns & Exchanges
Contact the team within 7 days after delivery for a damaged, missing, incorrect or suspected quality issue.
Email: info@crystalwholesalechina.com
WhatsApp: +86 15312448658
Order Cancellations
Email us within 24 hours after placing the order. If the order has not shipped and the cancellation is confirmed in writing, a full refund will be issued.
Damaged, Missing or Incorrect Items
Take clear photos or video and contact the team within 7 days after delivery. Include the order number, a short description and the quantity affected. After review, a replacement, resend or another suitable solution may be arranged.
Quality Issues
For a suspected quality issue, send clear evidence within 7 days after delivery. The team will review the product description, selected option and normal natural variation before confirming a solution.
Non-Quality Returns
Non-quality returns are not automatically accepted and require written approval. If approved, a 20% restocking and handling fee applies, and the buyer is responsible for return shipping and related return costs.
Custom Products
Custom or personalized products are not eligible for return or refund due to a non-quality reason or change of mind.
03
How to Report an Order Issue
1
Contact Us Within 7 Days
Send the request within 7 days after delivery.
2
Provide Supporting Evidence
Include the order number, a short description, the quantity affected and clear photos or video. Include the outer package when shipping damage is relevant.
3
Wait for Written Instructions
Do not send any product back before the request is reviewed and written return instructions are provided.